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How to make web apps user-friendly

According to Jakob Nielsen, these are the 10 biggest violators of standard usability in web

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How to Innovate

Professor Rosabeth Moss Kanter of Harvard Business School studies when companies make successful innovations and a

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Revitalizing your Affiliate Program

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Keeping customers from straying

Ah, the customer is a fickle creature. Just a couple of slight disappointments, and before you know it, your customer has left you for someone else.

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The Value of Call Centers

Mila D’Antonio of the Think Customers: 1to1 Blog asks “When wi

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The Past and Future of Online Social Networks

Brian McConnell recaps a history of online social networking, tracing the common features that have prevailed since th

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Managing Negativity in Meetings

Cheri Baker of The Enlightened Manager has posted some incredibly practical tips for How to Respond to Sarcasm in Meetings.

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