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 Salesforce.com Benioff and SAP's Plattner Face Off On StageFri, 04/04/2008 - 15:42 — christophercarfiLink to full article from Dan Farber at CNET: 62 Ways To Love Your CustomerThu, 02/14/2008 - 19:29 — christophercarfiGreat post today from Toby Bloomberg, with 62 thoughts on how to put the Big R (that's "Relationship") How Does Social Media Change Customer Relationships?Sun, 01/27/2008 - 23:57 — christophercarfiHow does social media change customer relationships? Starbucks Coffee Leaves a Bitter Aftertaste for CustomersFri, 01/25/2008 - 22:32 — christophercarfiStarbucks new strategy to attract customers has left a bitter taste for at least one customer. SugarCRM Raises $14.5MMThu, 01/03/2008 - 22:58 — christophercarfiSugarCRM just closed a huge round, according to Mashable: NetSuite Files To Go PublicTue, 12/18/2007 - 05:50 — christophercarfiLooks like NetSuite has filed to go public via a Dutch Auction through WRHambrecht. $13-$16 / share pricing. More here. Say, What?Thu, 12/06/2007 - 23:08 — christophercarfi"Word of mouth" communication is featured in this Globe and Mail article. Business Social Networking Key for CRM in 2008Sat, 12/01/2007 - 20:04 — christophercarfiSocial networking is moving beyond its consumer roots and into business, accord Vendor Relationship Management, The Reciprocal of CRMMon, 09/17/2007 - 21:06 — christophercarfiDoc Searls writes a fantastic treatise on Vendor Relationship Management. 
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