Well I can not believe today has finally arrived, not only am I thrilled to be in South Florida where yesterday I got to watch the Cowboys beat the Fish (sorry Miami fans) but I also got to go to the

http://www.trainingoutsourcing.com/ti-times/ti-times.asp

This year, professionals responsible for creating profitable customer relationships have an opportunity to advance their credentials and knowledge by getting CRM Certified. BPT Partners, LLC, one of the world’s most prestigious CRM training and consulting organizations, announces a new CRM 2.0 and all new updated content for the popular CRM Strategy Seminar Series designed to help professionals identify, acquire, serve and grow profitable customer relationships.

http://www.marketingpower.com/content800121.php

CRM is 2.0 is the next generation. It's CRM wrapped in 2.0 capabilities. It's all about social networks, blogs, podcasts, wikis, communities, key buzzwords, and the self-directed control of the customer's destiny."

http://www.1to1media.com/view.aspx?DocID=30261
Delivering an engaging customer experience is essential, but for most organizations, channel partners or retailers deliver the bulk of that experience. So how can companies ensure that their partners are delivering a customer experience that creates loyalty to both parties? One strategy is to work closely with partners to solicit customer feedback, and then use that feedback to help enhance the experience the partners deliver.

http://www.salesandmarketing.com/msg/search/article_display.jsp?vnu_cont...

Luckily for the sales force, technology is evolving to meet the demands of reps who are pressured to produce, but don't always have the tools to get there.

http://www.wsradio.com/internet-talk-radio.cfm/shows/The-CRM-Talk-Radio-...

Bruce Culbert Interview on CRM talk radio to discuss CRM trends.