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Paul Greenberg's Experience on the EDGE
CRM News, Trends and Interviews
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Experience On The EDGE
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Listen to Paul Greenberg's latest podcast, "Experience on the EDGE".
Programs focus on news, trends, recommendations and interviews with CRM luminaries.
Greenberg's podcasts are exclusive to myCRMcareer.com and syndicated internationally.
myCRMcareer.com members can help shape the content of these podcast.
Send an email to pgreenberg@mycrmcareer.com.
Your input on content is important and will help define the shows. Don't be shy.
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Episode #15
No News is the Word; Books I Love to Love - And Hate; Customer Value Ain't the Same
Music for This Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- The Word:
 Joan Jett
 "The Word" (mp3)
from "Music For The Cure"
(ItsAboutMusic.com)
 Buy at iTunes Music Store
 Buy at Amazon
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Recommended Books
- Groundswell by Charlene Li, Josh Bernoff - 4 stars
- The Game Changer by A.G. Lafley & Ram Charan - 4 stars
- Citizen Marketers by Ben McConnell & Jackie Huba of the excellent Church of the Customer blog - 4.5 stars (a little better than the show I think)
 Download or Listen to this Podcast - More Info
Episode #14
Vendor News Overwhelms The Barricades; Three Brain Farts; Sweetwater is Truly Sweet
Music for This Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #13
This episode is in honor of the IRS taking all your money next week.
The focus? Government CRM....
Music for This Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
Download or Listen to this Podcast - More Info
Episode #12
Episode #12: Analysts Say CRM 1.0 Fragments, CRM 2.0 Evolves, New Kids on the Block; Sports, CRM and Expectations Not Just Benchmarks
The first episode in awhile that is without tooth problems - mine.
Music for This Episode
- Fake Intro: The Leonard Lothen Band
"I Love Baseball" (mp3)
from "America Loves Baseball!"
(Strait Street Entertainment LLC)
Buy at Amazon
 - Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #11
Episode #11: The News Goes to Social CRM. Leaning on the Social: Synthetic Authenticity?; HP Meets Customer Expectations - NOT
This is the "social" episode - not because it wants to date you, but because it focuses on CRM's collaborative side. Sorry.
Music for This Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #10
Episode #10: NetSuite Stays Vertical; KANA Goes Beamer: I Pick the Most Interesting Tech Plays Out There; Viva Los Yankees!!
This episode is heavy on the "tech." From hi-tech companies, to new tech to Virginia Tech. The last two segments are particularly interesting.
Music for This Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
- Course Correction:
 The Leonard Lothen Band
"I Love Baseball"
from "America Loves Baseball!"
(Strait Street Entertainment LLC)
Buy at iTunes Music Store
 Stream from Rhapsody
Buy at Amazon
- Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #9
Episode #9: Special Edition - Reporting from Microsoft Convergence
This episode has no News, no Lists, no Experience Matters, and no Paul uncoolness. But it has the thinking of several analysts including Paulie, Denis Pombriant from Beagle Research, Brent Leary from CRM Essentials and Business Technology Radio and Marshall Lager from CRM Magazine on what good and bad came out of Microsoft Convergence 2008. Worth listening to for all kinds of great reasons.
Music for this Episode
- Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
- Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #8
Episode #8: RightNow Releases Useful Edition; NetSuite Releases (Yet Another) Operating System; Netelligent (& David Sims) Asks
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Episode #7
Episode #7: The Byzantine Empire Is Alive and Well in Vendorland; CRM's 5 Signs of Failure: The Perfect Customer Experience
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Episode #6
Oracle Surprises Again; CRM's 5 Top Deployment Mistakes a Nucleus Research Faux Pas in Part; Experiential Marketing
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Episode #5
Everything Changes Sometime including the Rate of CRM Difficulties;
Forrester finds that CRM still doesn't do it for 260 companies
- NEWS
Microsoft tries to "acquire" Yahoo. No comment - but Techcrunch has one
- MUSIC ATTRIBUTION
1. Intro: Muddy Waters Got My Mojo Working from the album, The Lost Tapes by Muddy Waters Buy at Amazon.com
2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers Buy at Amazon.com
3. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
4. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
Download or Listen to this Podcast - More Info
Episode #4
Behold The Future of CRM:
Forecast for 2008 from the Experts - and from Me
- NEWS
Software sales, battle for platform leadership and more...
- MUSIC ATTRIBUTION
The music this week is from SoundClick (www.soundclick.com)and includes selections:
1. Intro and Closing -Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff - Forecast by GSE-Prophet
3. MyCRMCareer Commercial - The Long Train (Cover Song) by Mark Henson Band
Download or Listen to this Podcast - More Info
Episode #3
The Battle of Titans:
SAP Goes All Web 2.0, Salesforce to Salesforce announced, NetSuite IPO About Time
- NEWS
The news this week was pretty exciting, due in part it proved me right again...
- POVC
Knowing the customer experience granularly is your new cornerstone requirement...
- LOVE YA, HATE YA
We give love to Prahalad's & Ramaswamy's and to Brent Leary & Michael Thomas...
- MUSIC ATTRIBUTION
The music this week is from SoundClick (www.soundclick.com)and includes selections:
1. Intro and Closing -Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff - Forecast by GSE-Prophet
3. MyCRMCareer Commercial - The Long Train (Cover Song) by Mark Henson Band
4. POVC - Experiences by Purple Universe
5. LOVE YA, HATE YA - Sound of Silence by Chris Lombardi
Download or Listen to this Podcast - More Info
Episode #2
Salesforce and SugarCRM makes some moves; Workday moves some 25 customers; Comcast is pretty damned bad; & MORE!
- NEWS
This week's episode is a little spotty on news, but very cool on all other things...
- POVC
A look at Comcast disasters...
- LOVE YA, HATE YA
CRM Magazine Senior Editor Marshall Lager, a great writer, insightful and good guy...
- MUSIC ATTRIBUTION
This week the first three music selections are from SoundClick (www.soundclick.com)and and the fourth from Music Podshow (http://music.podshow.com):
1. Intro Music & Closing : Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff: “Forecast” by GsE-Prophet
3. Commercial: The Long Train (Cover Song) by Mark Henson Band
4. POVC: Comcast Connection Blues by Derek K. Miller (Music.Podshow)
Download or Listen to this Podcast - More Info
Episode #1
Oracle OpenWorld Rocks 2.0ishly; Northwest Airlines Sucks 0.5ishly; The New Influencers is Worth Reading; and MORE!
- MUSIC ATTRIBUTION
The music this week is from SoundClick (www.soundclick.com)and includes selections:
1. Intro Music & Closing : “Waitin’ on the World to Change” (Cover Song) by Chris Lombardi
2. Forecast from the Cliff: “Forecast” by GsE-Prophet
3. Commercial: The Long Train (Cover Song) by Mark Henson Band
4. Intro to POVC: Leaving on a Jet Plane by meomeoham.
Download or Listen to this Podcast - More Info
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