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Paul Greenberg's
Experience on the EDGE
Listen to Paul Greenberg's recent podcasts. Programs focus on news, trends, recommendations and interviews with CRM luminaries. Greenberg's podcasts are exclusive to myCRMcareer.com and syndicated internationally.
Don't miss out on the latest CRM news and trends click here.
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Michael Thomas leads Neighborhood America's Platform Integration
Michael Thomas, president of the National CRM Association, and noted CRM authority recently joined Neighborhood America as
Director of CRM. At Neighborhood America, Mr. Thomas
will direct the integration of Neighborhood America's enterprise social networking platform with CRM solutions.
"We are pleased to have Michael Thomas on board," said Dan Miller, Neighborhood America's Executive Vice President of Sales
and Business Development.
"He is a nationally recognized expert within the enterprise software industry and is highly capable of leading our efforts to
position Neighborhood America products as an extension of CRM systems, setting the standard as CRM evolves to
include social applications." As the national president and board member of the Customer Relationship Management Association,
Thomas brings a wealth of industry knowledge to Neighborhood America.
For more information on Neighborhood America visit:
www.neighborhoodamerica.com
Featured Author
Would YOU Listen to You
by Christopher Carfi
Are you still communicating with your customers using the same lame, stilted "business-speak" that you always have?
One of the classic resources on preventing this is
McMarketing vs. The Real Deal by Carolyn Elefant.
Although it was penned for individuals in the legal profession, it is chock-full of good stuff, generalizable to any industry.
> > read more
Professional CEM Certification
Seminar Series in Asia Pacific
The CEM Professional Certificate Program is designed and delivered by 15 GCCRM International Partners from North America, Europe, Asia Pacific and Greater China. The program has proven success in the market for its international track record, rich content and the complementary expertise offered by different trainers. Since 2006, the program has been held in 5 countries for 11 times, and it will be launched in 3 more new locations in 2008.
CEM Certification Seminars will be offered in:
- Singapore (July 23-24)
- London (Sept 24-25)
- San Francisco (Sept 29-30)
- Sydney (Nov 26-27)
To register or learn more about these seminars, visit GCCRM
Industry News
2008 CRM Association Conference
Register today for the 2008 CRM Association Conference which will focus on Deepening the Customer Experience. Martha Rogers of 1to1 Magazine will speak along with Paul Greenberg, author of CRM at the Speed of Light and Ginger Conlon, editor-in-chief of 1to1 Media. Over 60 speakers and 200 will attend from across the country.
The Customer Relationship Management Association (CRMA) presents its annual, award-winning conference for CRM practitioners. Last year’s show focused on improving the customer experience in multiple ways, including strategy, process, people and technology. This year’s event is packed with content on how companies are achieving incredible results with broader and deeper customer experience management.
Date: August 26-27, 2008
Location: Villa Christina, Atlanta, Georgia
Click here to learn more and sign-up:
CRM Association
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Find the Right CRM Solutions for Your Business
myCRMcareer is pleased to announce a partnership with Quinstreet, a premier provider of online marketing solutions. If you are searching for CRM vendor information or solutions, you can access professional information, right here. After completing the form you will receive a call from a Vendor Guru representative to assist you.
Access Now.
Access Vendor Guru Whitepapers
for CRM Professionals
Vendor Guru provides a large selection of whitepapers and research to help CRM professionals in their careers development and businesses.
Learn more
The New Roles Shaping CRM
"New jobs are emerging quickly," says Bruce Culbert, CEO of iSymmetry and Founding Partner of myCRM LLC, a premier CRM talent acquisition, recruiting firm. "You have demand for social media specialists, who have similar qualities to marketers or editors, but they are the folks who do internal blogs or reports on blogs.
There are interaction engineers - someone who engineers multiple touchpoint interaction. I was on a panel the other week and I was introduced to a social tag expert. His job is to do experimentation on social tagging, identifying what perople are interested in by their social tags and enabling the delivery of more contentually appropriate messaging."
Read the full article by Neil Davey, editor of myCustomer.com, at myCustomer.com
Latin American Certification Seminars Announced for 2008
Customers Forever, a Latin American company devoted to promoting an atmosphere of collaboration between CRM and Marketing Professionals announces "CRM Certification - Latin American Tour 2008" .
Certification Seminars will be offered in:
- Lima, Peru (June 24-25)
- Mexico City, Mexico (July 1-2)
- Cordoba, Argentina (September 2-3)
- Buenos Aires, Argentina (Sept 4-5)
To register or learn more about these seminars, visit Customers Forever
This Week's Hot Candidates
The following CRM Professionals are looking for positions. Please contact Georgia Moore for more information regarding these candidates.
Director / VP / EM Position in CRM
Highly, self-motivated and accomplished, 10+ years in CRM Delivery and Sales, with verifiable track
record of managing multiple and complex business and IT projects ranging $1-15M+ and exceeding expectations.
Report to Global CRM Practice lead for both consulting services and corporate environments; interaction touch points
with Senior Client Executives, Vendors, Support Directors, Customer Advocates, Sales Directors, Product management and
Engineering while managing Global and Regional Escalations, developing CRM Strategies, defining Best Practices for programs
and overseeing delivery of large-scale engagements using Siebel, Microsoft CRM, Kana, Oracle CRM. Extensive experience in
managing and delivering CRM solutions for FINANCIAL SERVICES, HIGH TECH, TRAVEL LEISURE, GOVERMENT services firms. Does this
candidate seem like a fit for your open job opportunity?
Senior Customer Strategy Marketer
Candidate with 20+ years of experience geared to driving marketing, sales and service strategies
that leverage people, process and technology, to better inform and inspire customer strategy that yield
results. This candidate has been successful at creating customer-centric business visions and roadmaps as
well as influencing internal stakeholders to buy into the benefits of customer centricity to achieve both
individual team and organizational goals. As a champion of the customer with cross industry experiences in
Communications, Telecom and Retail, this candidate has been able to influence change, drive innovation and
deliver on results. Are you a national company with large investments in the area of CRM (people, process &
technology) using customer behavioral analytics and customer attitudinal research to drive deep understanding
of the customer, their needs and how to differentiate the brand from competitors and seeking a Senior Customer
Strategy Marketer in Canada?
If you would like to be profiled here, please send you an email to Georgia Moore.
This Week’s Hot Jobs
Implementation Consultants
Career Opportunity with RightNow:
Rightnow Technologies is seeking Implementation Consultants in the western region of the U.S. and in Washington, DC.
with 2-3 years experience with a leading CRM application and knowledge of IT Systems Development Life Cycle to join
the Rightnow Professional Services team. In this position you will ensure customer satisfaction by successfully
delivering RightNow products using solution delivery skills and business and product best practices. RightNow
Technologies is a leading provider of on-demand software solutions designed to optimize customer service operations
for businesses of all sizes. We have been ranked as the top on-demand Enterprise CRM Suite by Forrester Research,
one of the most influential analyst firms in the world. Not only are we the highest ranked on-demand vendor, we
also received excellent scores relative to Oracle Siebel and SAP, the traditional (on premise) enterprise CRM vendors.
Is this opportunity for you?
Please email vmorosi@rightnow.com for more information.
Joomla Web Developer
Career Opportunity with Sage Software:
Our client is seeking a Joomla Web Developer with extensive knowledge of PHP, HTML CC and Joomla/ Mambo,
4 yrs. Web development and experience working in Javascript & mySQL framework. As Joomla Web Developer in
the Marketing Department this person is responsible for the development, creation, and maintenance of web
site applications, web content, email campaigns and other online projects. Candidates must live or be willing
to relocate to Georgia. Is this opportunity for you?
Please email Kartik.Gor@iSymmetry.com for more information.
CRM Software Product Manager
Career Opportunity:
Our client, a leading CRM Software Vendor, has an immediate need for a CRM Software Product Manager to
work on a full-time permanent basis in Pleasanton, California. We are looking for someone who is passionate
about building great products and believes in the power of providing CRM Solutions for the mid-market. Will
define and execute on Sales, Marketing, and Relationship Management overall product strategy including bringing
new releases to the market. You will responsible for software products through all phases of their life cycle from
research, definition, development, release and post launch.
Is this opportunity for you?
Please email Georgia Moore for more information.
Front End/UI Integration Developer
Career Opportunity:
Permanent or Contract position available for a Front End/UI Integration Developer
with a minimum of 6 years of development experience, has solid understanding of web service,
CRM integration and XML. Our client, a leading business and technology consulting firm with offices
across the U.S. and in Europe, is seeking a talented Developer to join a strong technology team on Web
Services and CRM integration projects. The candidate will be hired to provide cutting edge solutions to clients
in the Communications & Media industries. The candidate will contribute design and integration aspects of the project,
supporting UI and front-end development using Flex/Flash/XML/ Javascript.
Please email Joe St. Louis for more information.
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BetterManagement is pleased to offer this Webcast series, Voice of the Customer. This series explores the Customer Experience, and how best to listen to, learn from, and continuously improve the customer experience.
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