Hey all, I'm Paul Greenberg. I hope that some of you have read my book, CRM at the Speed of Light - now in 3 editions and I'm just getting underway to write a 4th edition for McGraw-Hill. I'd welcome suggestions for material that will be included and if enough of you ask me, I'll upload the chapter outline for the book so you can see what I'm looking for. It would be awesome to get your input and any input I use I'm going to attribute.