About Sonoma Partners
Chicago-based Sonoma Partners helps enterprise and mid-market companies build and manage their customer database using Microsoft Dynamics CRM (Customer Relationship Management) software. Founded in 2001, we're a Microsoft Gold Certified Partner that's been working with Microsoft CRM since it was created. Based on the success of our many CRM implementations, Sonoma Partners has received many awards and distinctions from Microsoft such as:
-2007 Microsoft Dynamics President’s Club Member (for sales performance)
-2007 Microsoft Dynamics Partner Advisory Council Member
-2005 Global Microsoft CRM Partner of the Year
-2003 Global Microsoft CRM Partner of the Year
In addition, Microsoft recruited our firm to write two different Microsoft Press books about the Microsoft CRM product. Based on these credentials, Sonoma Partners is recognized as one of the top Microsoft CRM consulting practices in the world.
Job Description
We're looking for a CRM Consultant/Project Manager to drive enterprise Microsoft CRM implementations, including all project phases such as discovery, definition, build, test and deploy. After our sales team wins a project, you'll become the main contact person for the customer to manage their project to make sure its delivered on-time and on-budget. You'll work with the customer to define their requirements and then you'll lead the system requirements gathering process. Once that's complete, you'll work with our internal software development team to build out customizations for the customer, and you'll perform many of the software configurations yourself. You won't need to program any custom code or configure the customer's network, but you'll need to understand how those related technologies work. This position is exempt.
Essential Duties:
-Conduct discovery meetings with customers and prospects to understand their sales, marketing and customer service requirements
-Work with developers to define and create specifications for any custom code or data migration requirements
-Configure/customize Microsoft CRM using web-based administration tools (form layout, workflow design, view creation, etc.)
-Test that our customizations meet the customer's requirements
-Create and manage project timelines to ensure on-time and on-budget delivery
-Train end-users
-Create knowledge transfer documentation
-Other assignments/projects as directed by management
Requirements:
-Bachelors Degree in Business Systems or related field
-Minimum of two years of experience in project management, system design, or information systems
-Experience implementing CRM applications preferred (Microsoft CRM, Salesforce, Saleslogix, Onyx, etc.)
-Familiar with relational database concepts
-Self-starter and be able to handle multiple tasks and priorities
-Must have excellent communication, leadership and client development skills
-Microsoft CRM certifications a plus, but not required
Full-time position. Up to 15% out-of-town travel required for this job.
More Benefits and Perks
Sonoma Partners offers its employees an exciting, creative and fast-paced working environment in addition to a top benefit package that includes medical, dental and life insurance from Blue Cross Blue Shield. Employees can invest tax-free through our Charles Schwab IRA retirement plan, complete with dollar-for-dollar employer matching. Our office is located in the Chicago Loop within steps of both the El and Metra stations. Based on our comprehensive benefit package, Sonoma Partners was awarded as one of the 101 Best and Brightest Places to Work in Chicago.
o Formal employee development program with a minimum of 40
hours of annual training, designated mentor, and
recommended training sequences by functional role.
o Three weeks paid time off and 10 day company Holiday schedule. Paid time off increases to 4 weeks after two years of service and then jumps to 5 weeks paid time off after five years of service.
o Summer hours (work an extra hour Monday through Thursday, and leave at 1pm on Fridays).
o Annual, employee referral and certification bonuses.
o Monthly book allowance for employees to purchase any book of their choosing related to software, computers or business.
o Join a great team and co-workers, there's absolutely no "dead weight" here.
o Casual dress at our office, shorts and sandals are encouraged.
o Formal performance reviews every six months.
o Each of our employees gets their own private office, no Dilbert-like cube farms at Sonoma Partners.
o Your office will include three LCD monitors and a Herman Miller Aeron chair.
o Be a part of a rapidly growing and exciting company; help define our business processes using your expertise.
o Free drinks and snacks.
o Tons of technical training opportunities.
o Tax free transit program.
o 100% coverage of expenses related to Microsoft certification testing, preparation, and exam fee.
