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This episode is in honor of the IRS taking all your money next week. The focus? Government CRM....

I Read the News Today, Oi Vey

1. British PM Gordon Brown opens a Twitter channel; MP Tom Watson calls for making data free to reuse.
2. Citizen satisfaction with e-gov at lowest in three years.
3. VRM is now voter relationship management and vendors are onboard.

Lists(less) I concentrate on the four case studies that were highlighted in Federal Computer Week on March 3, 2008 - and add a few cogent comments and one of my own.

1. Intellipedia Also check out Wikipedia entry
2. TSA's IdeaFactory
3. Puget Sound Information Challenge
4. MAX Federal Community

Experience Matters The Barack Obama campaign uses MyBo and other tools to drive record funding & volunteerism. Great articles in Rolling Stone (The Machinery of Hope) and on Bill Ives' FastForward blog (Part 1. Part 2. Part 3) on this - plus I do some good stuff here. RightNow is the chief CRM vendor mentioned here. Pay special attention to the RightNow-driven Obama Answer Center - genuinely a very cool & incredibly smart initiative. Good work Greg Gianforte (CEO of RightNow). Music for This Episode

1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
3. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
4. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network