Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.
Responsibilities:
This senior individual brings a wealth of platform and high tech industry talent to the largest and most strategic customers of salesforce.com. Strategic Customer Success Manager are responsible for bringing salesforce.com's best ideas, innovations, and capabilities to customers and driving greater business value.
Develop a trusted advisor relationship with customer executive sponsors such that all salesforce.com activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their salesforce.com solution to be realized
Establish and participate in project steering committee meetings; proposing creative viable solutions to the executive sponsors such that critical success issues are addressed on a pro-active basis
Establish a Project Management Office (PMO) that can track all implementation and post-implementation adoption activities such that the overall success of the customer's CRM initiative can be closely monitored including visibility to the executive sponsors
Establish and oversee the customer's salesforce.com Center of Excellence such that the phased roll-out of functionality, training and development of best practices continually drive incremental value and return on the customer's investment
Serve as a customer advocate in driving industry best practices and the evolution of salesforce.com product and platform functionality integral to the customer's success
Facilitate the development of a vertical industry community of like salesforce.com customers, routinely sharing best practices and leveraging lessons learned.
Own the contract renewal process and uncover incremental revenue opportunities where appropriate
Required Skills/Experience:
15+ years relevant work experience with 10+ years experience in a global management consulting firm preferred
Deep experience in the high tech vertical
Deep experience in software as a service (SAAS)
Proven effectiveness at leading and facilitating executive workshops
Proven experience in managing large, complex, global project implementations
Excellent written and oral communication skills
Strong ability to mentor less senior staff
Willing to travel
BA/BS degree with MBA strongly preferred
Employees at salesforce.com consider their experience as defining points in their careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com equal talent always means equal opportunity.
Please apply online at:
http://www.salesforce.com/company/careers/locations/a0800000000Ab42AAC/a...
