I Read The News Today Oi Vey

1. Pat Sullivan, long time industry icon, announces Flypaper, a rich interactive media tool for sales and customer engagement pros.
2. EMarketer talks about explosive growth of senior (62+ years old) online activity
3. Barack Obama understood the cyberworld which contributed greatly to his success according to CIOZone

Lists - NOT
This is a great interview with Scott Rogers of David's Bridal on the creation of their unique Customer Value Review Committee

Experience Matters
Sony disgusts me once again as a paragon of what NOT to do when it comes to customers. It all started with this link here.

1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
3. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
4. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network