pgreenbe's picture

A Web 2.0 Business Primer

Thu, 09/27/2007 - 16:20 — pgreenbe

A Web 2.0 Business Primer

pgreenbe's picture

CRM Meets 21st C. Financial Services

Thu, 09/27/2007 - 16:17 — pgreenbe

A presentation on what the banking community in particular needs to know about the 21st Century customer & CRM

pgreenbe's picture

CRM Redux – NOT: New Business Models for the 21st Century

Thu, 09/27/2007 - 16:13 — pgreenbe

Presentation by Paul Greenberg at 2006 Gartner CRM Summit on new business models for customer engagement

bculbert's picture

Q&A: Bruce Culbert, CEO, iSymmetry, and Managing Director, BPT Partners

Wed, 09/12/2007 - 18:47 — bculbert

http://www.marketingpower.com/content800121.php

CRM is 2.0 is the next generation. It's CRM wrapped in 2.0 capabilities. It's all about social networks, blogs, podcasts, wikis, communities, key buzzwords, and the self-directed control of the customer's destiny."

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