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This is the "social" episode - not because it wants to date you, but because it focuses on CRM's collaborative side. Sorry.

I Read The News Today Oi Vey

1. Zoho releasing a "social ERP" application called Zoho People
2. Microsoft creates a Windows Live Contact API that will interface with social networks like MySpace and the fast growing Hi5
3. A new study from Entertainment Media Research commissioned by UK entertainment law firm Wiggin on Digital Entertainment Media shows (among many other things) that social networks could the become content distribution platforms of choice. Get the report here.
4. Ringside Networks takes centerstage with an Open Source server to run social networks

The "I Have No Name, Please Adopt Me" Segment

In the "What WERE You Thinking?" segment I look at 2 of Time Magazine's 10 ideas that can change the world. That would be #2 - The End of Customer Service (hmmmmm) and #7 (Synthetic Authenticity) (Yay! Joe Pine. Boo, John Cloud).

Experience Matters

I discuss the difference between meeting benchmarks and exceeding expectations - when it comes to Hewlett Packard and the way they handled a computer order with them.

Sympathy Matters Too
I spend an inordinate amount of time on my abscessed tooth in an overt play for sympathy. But dammit, it hurts!

And of course the music; always the music....

Music for This Episode

1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
3. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
4. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network

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This episode has no News, no Lists, no Experience Matters, and no Paul uncoolness. But it has the thinking of several analysts including Paulie, Denis Pombriant from Beagle Research, Brent Leary from CRM Essentials and Business Technology Radio and Marshall Lager from CRM Magazine on what good and bad came out of Microsoft Convergence 2008. Worth listening to for all kinds of great reasons.

Music for this Episode

1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
2. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network

  Listen or Download Podcast

Episode #7

I Read the News Today Oi Vey

1. The CRM world was rocked by the rumors of salesforce trying to purchase Zoho, Oracle being asked to purchase salesforce, Microsoft trying to purchase Yahoo and Yahoo talking to Rupert Murdoch to stop Microsoft and then Yahoo being sued by its own shareholders who want them to listen to Microsoft - AGGGH
2. Microsoft decided that its communications protocols would be 30,000 pages of open source.
3. Forrester ranks the enterprise marketing companies - none that good

Lists
I look at BNET's 5 Signs of CRM system failure. I lament my 58 year old uncoolness because I still am stuck with the segment name Lists.

Experience Matters
I review a great customer experience focused blog called "The Perfect Customer Experience" run by Cincom, though you wouldn't know it....and I'm not entirely sure about that.

Sponsors
We say hi to our regular sponsor, MyCRMCareer.com and welcome a new one - Isymmetry.

Music for This Episode

1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
3. News #2 - It Don't Matter by The Moot. Courtesy of The Podsafe Music Network
4. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
5. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network