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Episode #7: The Byzantine Empire Is Alive and Well in Vendorland; CRM's 5 Signs of Failure: The Perfect Customer Experience

Wed, 02/27/2008 - 12:38 — pgreenbe

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Episode #7

I Read the News Today Oi Vey
  1. The CRM world was rocked by the rumors of salesforce trying to purchase Zoho, Oracle being asked to purchase salesforce, Microsoft trying to purchase Yahoo and Yahoo talking to Rupert Murdoch to stop Microsoft and then Yahoo being sued by its own shareholders who want them to listen to Microsoft - AGGGH
  2. Microsoft decided that its communications protocols would be 30,000 pages of open source.
  3. Forrester ranks the enterprise marketing companies - none that good
Lists
I look at BNET's 5 Signs of CRM system failure. I lament my 58 year old uncoolness because I still am stuck with the segment name Lists.

Experience Matters
I review a great customer experience focused blog called "The Perfect Customer Experience" run by Cincom, though you wouldn't know it....and I'm not entirely sure about that.

Sponsors
We say hi to our regular sponsor, MyCRMCareer.com and welcome a new one - Isymmetry.

Music for This Episode
  1. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
  2. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
  3. News #2 - It Don't Matter by The Moot. Courtesy of The Podsafe Music Network
  4. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
  5. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network
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