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The first episode in awhile that is without tooth problems - mine. I Read the News Today Oi Vey

1. Microsoft CRM goes from Live to Online - whatever
2. Zoho releases Zoho Invoice - watch out SAP & Oracle, Microsoft & Google - everyone else
3. Gartner says the CRM market is fragmented
4. Forrester says the CRM market is evolving to 2.0
5. Pombriant releases WizKids 2008 - up & coming companies worth reading about

The Unmentionable No-Name Segment The episode that covers key sports teams and individuals who get CRM including:

1. Baseball - Mike Pagliarulo, former 3B for Twins/Yankees; President, The Baseline Group (despite what I say in the podcast) and check out his blog, Dugout Central
2. Hockey - Shawn Tilger, SVP Operations, Philadelphia Flyers
3. Basketball - Chris Bosh, Toronto Raptors - and his world-famed YouTube video
4. Football (American) - The Green Bay Packers since 1919
5. Football(rest of world) - Norwich City Canaries in the UK. They even have their own mobile website!

Experience Matters There is a difference between companies meeting benchmarks and companies meeting expectations and often, companies don't know that difference - which can be deadly. Plus, of course the music - ahhh, the music, and another of my laments. Music for This Episode

1. Fake Intro: The Leonard Lothen Band
   "I Love Baseball" (mp3)
   from "America Loves Baseball!"
   (Strait Street Entertainment LLC)
   
   Buy at Amazon
   
2. Intro: Got My Mojo Working from the album, The Lost Tapes by Muddy Waters. Buy it at Amazon.com
3. News: I've Got News from the album, The Wheel Man by Watermelon Slim & The Workers. Buy at Amazon.com
4. Experience Matters: Use Your Experience by Charles Bobus. Courtesy of The Podsafe Music Network
5. Outro: Rollin' by Maria Daines. Courtesy of The Podsafe Music Network