CRM is 2.0 | myCRMcareer

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Q&A: Bruce Culbert, CEO, iSymmetry, and Managing Director, BPT Partners

Wed, 09/12/2007 - 18:47 — bculbert

http://www.marketingpower.com/content800121.php

CRM is 2.0 is the next generation. It's CRM wrapped in 2.0 capabilities. It's all about social networks, blogs, podcasts, wikis, communities, key buzzwords, and the self-directed control of the customer's destiny."

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